JonM Posted March 16 Share Posted March 16 I browse and buy from Audiogon all the time. It's a fun place to browse. "Looking is finding" as some have said. I will try to spare the details of the transaction, because that's not the point of my post. I recently bought a component for my C system. Not terribly expensive. This piece comes in black ash finish and also higher-cost gloss black finish and the seller had both of them. Seller has 100% positive reviews for the last ~4 years and many transactions. I bought the gloss black one. Seller sent me the lower cost black ash one, with a significant blemish. Not the "as-new" gloss black in the listing I paid from. This wasn't actually a huge deal for me, so I wrote to seller and suggested a way forward. No response. After a week, I left him negative feedback that was honest and measured. My feedback was "Ordered gloss black, got black ash. Sellers seems like a nice guy but we could not work it out". Then the seller responds, super angry, and leaves me horrible feedback as retaliation. No explanation of why it took a week to respond; my guess is he was going to move on from the transaction altogether had it not been for the negative feedback. Here is the point of my post: I wasn't super happy about the negative feedback against me because I didn't think it was justified. I was tempted to click the "dispute feedback" button but I don't know what that button does, so I wrote to Audiogon: Me: Hi. I am curious if you can advise if I should dispute feedback I received from a seller. How does disputing negative feedback work? Do the words I write in the dispute box show up in my feedback like an explanation? Or, when I dispute a transaction, does that trigger someone at Audiogon to review a transaction and all the interaction between a seller and a buyer? Audiogon: It seems to be a misunderstanding from what I can tell. What if I remove the feedback he left you and the one you left him? Me: Removing the feedback doesn’t seem right. I think it’s hard to believe this seller has 100% positive feedback. Other buyers should know about this guy. I almost think he is counting on my disputing his retaliation feedback so it will all go away. I was mostly curious about the process. I did click the “dispute feedback” button and I entered my explanation there. Then Audiogon proceeds to remove the negative feedback against me and against the seller. Like it never happened. This seller has lots of things for sale on Audiogon. I am sure they collect lots of fees from him. I am thinking that Audiogon tries to supress as much negative feedback as they can to keep sellers happy. That doesn't seem right. I think Audiogon is a good place and I think the majority of sellers and buyers and transactions are great. But they aren't all great and I am not sure the feedback and rating system is trustworthy. 1 1 Quote Link to comment Share on other sites More sharing options...
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