John Gallup Posted January 13, 2021 Share Posted January 13, 2021 Just want to warn everybody about the behavior of these folks. They're really irritating me. Here's an email I sent them, which received no answer. Quote Dear [customer service rep], I must say that I am entirely dissatisfied with my experience in the purchase described below. Here's why: 1. I ordered (955370) more than $500 worth of merchandise from you. For some reason you chose to ship the two items in separate boxes via separate carriers. One box arrived thoroughly punctured, fortunately without damage to the contents. The other (the Rega Neo TT-PSU, a $395 item) arrived packaged only in the manufacturer's original box. It died after two days of service. I thought everyone knew that delicate items should be double-boxed. 2. When you returned my call about the second problem, your offer was to mail me a shipping label, make me repackage and return the damaged merchandise, and wait for you to ship a replacement at your convenience. This deprives me of both my $395 and my use of my turntable for an indeterminate period of time. 3. What Audio Advisor could have done, had you/they wished to proved high-quality customer service, is immediately shipped me a replacement unit, preferably overnight, and included a shipping label for the return of the failed unit. 4. Or you could have at least emailed me the return label to print out and stick to the inadequate box you originally supplied the unit in. I could have just disputed the charge with my credit card company and ordered another unit from, say, Amazon, who would have it gotten to me much sooner than what you're proposing here. In fact I could have just bought the same item from Amazon in the first place and gotten it sooner. But I chose to deal with someone I thought was in the audio business. You certainly were charging full price. I've bought a number of things from you over the last five or six years. But when this deal is complete, I won't be back for more. If you want to try and do better, I could stay. As it is, I'll have to warn people on Audiogon, Audiophile Style and other on-line hi-fi forums I frequent. Regards, John_G Link to comment Share on other sites More sharing options...
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